Why should I use SmmBoom?
SmmBoom does not do false advertisement. All service descriptions are accurate and honest to the customers.
What are the meanings of order status keywords?
In Progress: Your order is already started or will start soon.
Pending: Your order is not started yet.
Processing: Your order is at the queue. After completing the other orders, it will be started.
Partial: Your order is cancelled, your order is partially refunded by calculating the remains.
Cancelled: Your order is cancelled and fully refunded to your balance
It's been 12 hours but my order is not started yet. What should i do?
Before creating a ticket, you should double check the order description. For each service, we give an estimated start time. Check the photo please:
If the start time mentioned as instant-24 hours. Creating a ticket will not solve anything. However, if your order did not start after 24 hours, you can freely create a ticket, we will solve it as soon as possible.
My order is cancelled, i do not know the reason. How can i find out the reason?
You may create a ticket but before creating the ticket, please check the example url. The usual reason for order cancellation is placing the wrong url format. Please double check the url format to avoid order cancellattion issues.
What does violate the refill policy?
When you ordered from a refill guaranteed service, you should not place seperate orders. For example, if you would like to buy 5000 followers, you should not place your orders as 500 followers, then again 500 followers. Also if you order from another provider that have high drop followers, this will be a refill policy violation because our system can not determine if the followers drop from our service or not.
How does refill policy work?
Refill policy works according to your start count. For example, if you bought 7000 followers and your start count is 6000. You will have 13000 followers after buying the followers. If your service covered by refill policy, you will be able to click on refill button. This will automatically request refill for you. But there are some conditions for refill policy to work. Your followers amount should be higher than your start count when you request refill. For example, if your followers drops to 5500, the refill policy will not work because our system will detect the followers are dropping from the other provider as well. If you boost your followers to 14000 by buying additional followers, refill policy also will not work because your start count will be higher much than your last followers count.
Is it possible to cancel my order?
Most of cases, it is not possible. You should check the description carefully before placing an order because we always mention if it is possible to cancel the order.
Can i pay with Paypal?
We accept the PayPal payments as friends and family. Sometimes we do not accept PayPal. In this case, you will need to use other payment methods; Bitcoin,LTC,ETH, Perfect Money, Payeer, Unitpay and Webmoney.